Your BBB is receiving an increase in calls from consumers who have unknowingly purchased multi-year magazine subscriptions from door-to-door solicitors. Oftentimes, the door-to-door presentations are so slick that consumers aren't even aware that they have bought several magazine subscriptions until they receive the bill. These high pressure sellers use tactics that can have anyone falling victim.
Most complaints allege that sales representatives took their check and the magazines never arrived, while some complainants also allege being subjected to high-pressure and misleading sales tactics and overpriced subscriptions.
In Amarillo a door-to-door solicitor must have a permit issued by the city. Ask to see the permit, if they do not have one contact the city and the BBB.
Other tips to help you when approached by a door-to-door solicitor:
Listen carefully and be aware of high pressure sales tactics. Some unscrupulous door-to-door sellers will put pressure on you to close the deal at that moment, and even make special offers to entice you. Listen to their tone and watch for increasing volume as they speak to you and ignoring you despite saying you are not interested. Find a way to end the conversation quickly; politely say you are not interested and close the door. If you are not interested, do not hesitate to do this even if they continue talking.
Stand strong. Do not invite unsolicited salespeople into your home. If you do allow a salesperson inside and decide during the presentation that you are not interested in making a purchase, simply ask him or her to leave. If the salesperson refuses to leave, threaten to call the police, and follow through if they don’t leave immediately.
Verify the individual and the company. Tell the salesperson you will check out their company and get back to him or her. Ask for a business card and contact information. Look the company up at www.bbb.org. and verify the person works at the company. If they do not allow you to do his, consider it a red flag and end the transaction.
Know your rights. The Federal Trade Commission’s Three-Day Cooling-Off Rule gives you three days to cancel purchases made in your home of over $25. The rule also pertains to sales at a location that is not the seller’s permanent place of business; such as a street corner or parking lot. Along with a receipt, salespeople must also include a completed cancellation form that customers can send to the company to cancel the agreement. By law, the company must give customers a refund within 10 days of receiving the cancellation notice.
Victims of fraudulent magazine sales can file a complaint with the Better Business Bureau at www.bbb.org, local law enforcement, and state Attorney General offices.